We currently deliver across the United Kingdom. Delivery availability and estimated times are shown during checkout.

Standard delivery is free and usually takes 5–8 working days. DHL Express (£5.00) usually takes 4–6 working days. Delivery times are estimates and may vary due to carrier delays or bank holidays.

Yes. Once your order has been dispatched, we’ll send you an email with tracking information whenever available.

Some pieces may be dispatched from different fulfilment locations. If this happens, you’ll receive separate tracking information for each parcel.

Please email us at hello.zelo@outlook.com as soon as possible with your order number. We'll do our best to help, but we may not be able to change or cancel orders that have already been processed or dispatched.

You can cancel most orders within 14 days of receiving them. Email us at hello.zelo@outlook.com with your order number before sending anything back, and we'll send you the return instructions. Items must be unworn, unwashed and in their original condition. Full details are on our Delivery & Returns page.

Jewellery: Keep your jewellery away from perfumes, lotions and household chemicals. Unless a piece is specifically described as water-resistant, remove it before showering, swimming or exercising. Store each piece separately in a dry place to prevent scratches and tangling.Zelo Move leggings: Wash inside out on a cool, gentle cycle with similar colours. Avoid fabric softener, bleach and tumble drying, as these can affect the stretch over time. Always follow the care label on your garment.Zelo Wake: Charge using the cable provided and avoid leaving the band in direct heat or sunlight. Unless stated otherwise in the product description, keep it away from water. Wipe clean with a soft, dry cloth.

Email us at hello.zelo@outlook.com or use the form on our Contact page. We aim to reply within 2 working days.