DELIVERY & RETURNS

DELIVERY

We deliver to all UK addresses, including England, Scotland, Wales and Northern Ireland.

- Standard Delivery – Free – estimated 5–8 working days
- DHL Express Delivery – £5.00 – estimated 4–6 working days

Delivery times are estimates and may vary due to carrier delays, bank holidays or other factors outside our control. You'll receive an email once your order has been dispatched, including tracking information where available.

Please check your delivery address carefully before placing your order, as we may not be able to change it once your order has been processed.

RETURNS & REFUNDS

You can cancel most orders within 14 days of receiving them, without giving a reason. To start a return, email us at hello.zelo@outlook.com with your order number and we'll send you the return instructions and address. You then have a further 14 days to send the item back to us.

Items must be unworn, unwashed and in their original condition. Return postage is paid by the customer, unless the item is faulty, damaged or incorrect.

Once we receive your return (or proof that it has been sent), we'll refund the item price and standard delivery to your original payment method within 14 days. Upgraded delivery charges are not refunded.

Need a different size or colour? Simply return your item as above and place a new order for the one you need.

Faulty, damaged or incorrect items: please email hello.zelo@outlook.com within 14 days of delivery, with your order number and clear photos. We'll arrange a replacement or a full refund, and we'll cover any return costs.

Contact: hello.zelo@outlook.com – we aim to reply within 2 working days.

This policy does not affect your statutory rights.