TERMS & CONDITIONS

Last updated: 8 October 2026

   

ABOUT ZELO

Zelo is an online retailer of activewear, jewellery and accessories. These Terms & Conditions apply when you visit our website or place an order with us. By purchasing from Zelo, you agree to these terms.

   

PRODUCTS

We aim to present our products, colours, measurements and materials as accurately as possible. Colours and appearance may vary slightly depending on lighting, photography and the customer’s screen.

All products are subject to availability. We may withdraw a product or correct inaccurate information when necessary.

   

ORDERS

Placing an order constitutes an offer to purchase. An order is accepted when we send confirmation that it has been processed or dispatched.

We may cancel an order if a product is unavailable, pricing or product information is incorrect, payment cannot be authorised, or fraud is suspected. If payment has already been taken, a full refund will be issued.

Customers are responsible for providing complete and accurate delivery information.

   

PRICES AND PAYMENT

Prices are displayed in pounds sterling (GBP). Any applicable delivery charges will be shown before the order is completed.

Payments are processed securely by third-party payment providers. Zelo does not store complete card details.

   

DELIVERY

We currently deliver across the United Kingdom. Available delivery methods, estimated times and costs are displayed during checkout.

Orders containing multiple products may arrive in separate parcels. Tracking information will be provided whenever available. Delivery may be affected by carriers, holidays or circumstances beyond our reasonable control.

   

CANCELLATIONS, RETURNS AND REFUNDS

Customers may cancel most online purchases within 14 days of receiving them. To start a return, email us at hello.zelo@outlook.com with your order number. After notifying us, customers have a further 14 days to return the item.
Full details, including return postage and refund processing, are available in our Delivery & Returns Policy. Nothing in these terms affects your statutory consumer rights.

   

FAULTY, DAMAGED OR INCORRECT ITEMS

If an item arrives faulty, damaged or incorrect, please email us at hello.zelo@outlook.com promptly with your order number and clear photographs. We will provide appropriate assistance and cover reasonable return costs when required by law.

   

INTELLECTUAL PROPERTY

The Zelo name, website design, written content and original visual materials may not be copied, reproduced or used commercially without permission. Third-party product and brand rights remain the property of their respective owners.

   

LIABILITY

Nothing in these terms excludes liability where doing so would be unlawful, including liability for fraud, death or personal injury caused by negligence, or statutory consumer rights.

To the extent permitted by law, Zelo is not responsible for indirect losses that were not reasonably foreseeable when the order was placed.

   

PRIVACY

Personal information is handled as described in our Privacy Policy. Payment information is processed by authorised payment providers, and order information may be shared with service providers where necessary to fulfil and deliver purchases.

   

CHANGES TO THESE TERMS

We may update these terms when our services, business practices or legal obligations change. The version that applies to an order is the version available when that order is placed.

     

CONTACT

If you have any questions about these terms, please email us at hello.zelo@outlook.com.